Press Releases

• Lab Quality Confab 2010 San Antonio, TX  November 2, 2010 " Streamlining Process Improvement - 10 Essential Ingredients"
  Event Description
  Presentation: Richard Ouellette simplifies rapid process improvement by defining 10 key requirements needed to ensure success. 
• Dark Report January 12, 2009  "Labs Need To Respond To Inaccurate Test Results"
  Event Description
  Article: Richard Ouellette interviewed about Quest Diagnostics Vitamin D retest program and parallels approach and lessons learned from similar events at Maryland General Hospital.
• War Quality Confab 2008 Atlanta, GA September 24, 2008 "Why You Can't get Accurate Real Time Data From Your LIS - and How to Fix That Problem"
  Event Description
  Presentation: Richard Ouellette presented the use of data mining and data extraction techniques used to help laboratory management and pathologists establish real time performance metrics. 
• Northeast CLMA Laboratory Conference Portland, ME October 23, 2008 "Keep It Simple Stupid Laboratory Performance Metrics"
  Event Description
  Presentation: Richard Ouellette presented the development and use of performance metrics to improve quality and service of laboratory testing.
• Lab Outreach G2,  Las Vegas, NV  June 18, 2008 "Financial Boot Camp"
  Event Description
  Presentation: Richard Ouellette present financial models based on break even analysis to help managers and pathologists understand costs and revenues associated with hospital laboratory  outreach programs. 
• War Quality Confab 2007,   Atlanta, GA  September 20, 2007 "Lab Real-Time Metrics: Proven ways to Keep It Simple"
  Event Description
  Presentation: Richard Ouellette presented the development and use of performance metrics to improve quality and service of laboratory testing.
• Executive War College 2007,   Miami, FL  May 20, 2007 "Middleware That Drives Real-Time Management In All Phases of Laboratory Operations"
  Event Description
  Presentation: Jerry Clifford, Administrative Director of Laboratory Services demonstrated how MAST and the ORF Tracker has been integrated into the daily management of this 3.5 Million test laboratory and outreach operation.
• Dark Report September 25, 2006  "Middleware Produces Data In Real Time For Laboratory Managers"
  Event Description
  Article: June Smart, Ph.D. interviewed Management Decision System customers about their experience and use of both the MAST & ORF Tracker systems and the impact on quality and service they experienced for their laboratories.
• G2 Quality Symposium,  Washington, DC  September 27, 2006 "Maryland General Hospital Case Study - Documentation and Real Time Monitoring of Performance"
  Event Description
  Presentation: Co-presented with Nora Hess, manager of Maryland General Hospital Laboratory the impact of real time decision support tools and there measurable results on quality and service.
• G2 Quality Symposium,  Washington, DC  October 19, 2005  "Back To The Future - Changing Role of the Pathologist Laboratory Director & Administrative Director"
  Event Description
  Presentation: Richard Ouellette moderated  candid discussion between Dr. John Braun, MD and Nora Hess from Maryland General Hospital about their evolving roles in light of the events that took place at their hospital the previous year.
• Washington G2 Conference, Washington, DC April 1, 2005  "Business Intelligence - Information To Manage Your Business"
  Event Description
  Presentation: Richard Ouellette presented the use and integration of business intelligence systems to manage today's complex laboratories.