| Management Decision Systems helps your
organization turn the changes and challenges of the future into competitive advantage
today. Working with healthcare networks, hospitals, managed care companies, physician
practice organizations, and commercial laboratories, we provide integrated services that
enable organizations to reduce their costs, increase quality, measure outcomes, and
improve communications with their providers, partners, and customers. Market/Sales Analysis
Northeastern Pennsylvania market.
We use the latest research technology, survey methodology,
and the most recent demographic databases to identify your existing dominant market area.
We identify your customer base and develop key profiles that influence their present and
future decision making. Finally, we determine their social, economic, and healthcare
status.
Detailed market study area with major transportation
routes.
We can identify your customer base and develop key profiles that will
influence your patients health status, education level, occupation, age, household type
and population density by geographic location.
Education level by county for Pennsylvania: study area
highlighted.
CUROL/SWOT Methodology
Our market/sales analysis examines your organization and market to determine where you
are today, and what strategic steps and resources will be necessary to ensure market
strength and a secure future. The following key areas are examined:
- Constituency - customer base, growth & demographics
- Utilization - supply/service demands
- Resources - labor, capital, and social equity
- Organization - structure, processes, and style
- Location - supply and geographic point logistics
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- Strengths - financial, employees, information, technology
- Weaknesses - strategic and operational systems
- Opportunities - customers, competitors, cost reduction, revenue enhancement
- Threats - short and long term, external and internal
We work with our customers to develop sound business strategies, that include
evaluating and designing organizational structures, change management, and redesigning
business processes. Our solutions are original, not formulas.
Operations Improvement
Sound management involves a detailed understanding of how each
department contributes to delivering efficient, quality, and customer focused care. An
optimal blend of technology, labor, and customer-training must be invested to provide your
patients with improved health and a rewarding encounter with your staff. We have an
extensive benchmark database of "best-in-practice" organizations/departments to
compare your organization to help identify operational opportunities. Working with
both executive management and department directors/managers we conduct a detailed
operational audit by department that examines:
- Existing benchmark productivity
- Cost structure and management
- Service utilization and demands
- Staff training (technical & customer focus)
- Space design and workflow
- Inter-departmental rapport
- Capital investment
- Information system technology
- Customer satisfaction focus
The individual department audits are then analyzed, summarized, and
consolidated into an executive management report that identifies service and cost
opportunities, as well as existing areas of excellence.
Labor is the largest component of cost in healthcare.
The executive management report focuses on a top-down
organizational structure analysis as well as a bottom-up "hands-on" patient
delivery impact analysis.
We dig into complex processes to gain understanding.
With the completion of the executive management report we
will then meet with senior management to explain our findings and answer questions.
During this meeting, areas of opportunity are quantified and the required resources and
completion timetables are identified for corrective action. We specialize in resolving
complex staffing issues, and utilize state of the art tools, i.e., MAST, to help your
managers deal with complex and changing service demands. |
